I am normally not the type of person to leave a 1-star review because I understand that negative reviews can impact any business, whether it’s a small company or a large corporation. However, after my experience as a customer from September 2025 to May 2026, I feel compelled to share my concerns. My rate was increased without any notice that I actually received. I was told a letter had been mailed, but when I checked with them, the address on file was missing my unit number, which they took when I signed up, reflecting my full address. I had also signed up for email correspondence and received all my invoices by email, yet the rate increase notification was never sent electronically. Because my payments were pre-authorized, I only noticed the increase later and called to discuss the matter politely. I was disappointed by the lack of accountability and customer care. I specifically opted out of promotional pricing and chose the standard monthly rate because I wanted predictable billing. When I raised my concerns, I was told I was still “saving money” because my fees were lower than if I had opted in to the promotional pricing with bigger storage, which did not apply to my situation. No consideration was given to the fact that the mailing address on file was incomplete, and no effort was made to follow up by email or phone. What ultimately left a bad impression was being told that if I was unhappy, I could simply terminate my rental before or on May 30th, and that the unit I had was highly sought after. Rather than feeling like a valued long-term customer, I felt easily replaceable. I understand that rate increases happen, but clear communication and basic courtesy go a long way. Unfortunately, this experience has left me unable to recommend this location.

Kanwal was super friendly and helpful in getting us settled in and explaining terms of our rental. She took her time answering questions we had making the experience pleasant

We understand that we were late on our payment, and we took responsibility for that. We politely tried to discuss the late fee and asked if there could be a partial reduction as a compromise. Unfortunately, the manager’s response was very disappointing. Instead of trying to work with us, we were basically told to either pay the full amount or move out. May 22. 2026 3pm The communication felt unprofessional and lacked empathy toward long-term customers trying to resolve a situation respectfully. We are still willing to resolve this matter fairly and hope someone from upper management or customer service can contact us directly. ((We did not expect this level of treatment from a company that claims to value customer service.)) May 23 2026 Thank you for your response. We appreciate the opportunity to discuss the situation further. We have already been contacted by the Mavis team and are currently waiting for head office’s response regarding our concerns about the late fee and handling of the account. Thank you for your time.

I never thought I would meet heroes especially after the week I went thru. Never had previous experience with storage lockers so walking into this location I was greeted by Badr and Kanwal who were a breath of fresh air and helped me along seamlessly. They made my decisions very easy after walking me through the process and couldn’t thank them enough. 5 stars and will 100% recommend to others. Thanks again Kanwal & Badr!!

I came in today to rent a storage unit and I met Badr who was super helpful and nice. I really recommend speaking with Badr for all your storage needs he was super nice. The company should value that they have such a nice person with them and should give him a raise for sure

I just wanted to take the time to review the amazing service I received when renting a new storage unit. I was assisted by Badr and another associate who's name I unfortunately do not remember. Both associates were very helpful and patient. Badr was very respectful and extremely thorough in his work, allowing for a seamless process from beginning to end - answering all questions that my mother and I had regarding the size, availability, and costs of the prospective units. I highly recommend Badr and his associate if you require any assistance at SmartStop Self Storage. The only issue I have, is not with the customer service, but with the corporate model associated with the rental costs - rising rental prices after 3-5 months. Badr offered his insights and provided insight on how to prevent the increase in rent prices, by pre-paying for the unit, to lock in the price. This information was very helpful. I hope my review assists others who weren't advised by SmartStop associates, of Badr's protip for maintaining the promotional advertised rates. In the current economy, every dollar matters and saving money is top of mind for everyone. Thank you again, Badr and the other associate who was working with him, on December 1, 2025. It was great doing business with you.

If you're looking for a storage unit for rent, I highly recommend SmartStop. The staff was very friendly, knowledgeable with excellent customer service. Eshan the manager there was incredibly helpful in explaining and answering every question I had. It is a secure, clean and well maintained storage facility that I would recommend to my friends and family.

I purchased auction unit #204W at SmartStop Mississauga – Mavis Rd. It was an office unit located inside the building, but when I arrived to collect my items, most of them were already missing. I spent my own money and time to come there and even hired someone to help with moving. I already sent an email to SmartStop regarding this issue, and now I’m waiting to see how they will respond. I hope this company will show that they are serious and responsible, and that they truly care about their customers.

Excellent service and clean facility! I recently used SmartShop Self Storage and had a great experience from start to finish. The staff was friendly, professional, and very accommodating. The units are clean, secure, and easy to access — exactly what I needed for peace of mind. The pricing was also very reasonable compared to other storage options in the area. I highly recommend SmartShop Self Storage to anyone looking for a reliable and hassle-free place to store their belongings! – Harjit

Renting a storage unit with SmartStop was so easy and so much more cost-effective. I dealt with the manager Eshan and he was so nice and very helpful explaining the options. The facilities are clean and well managed. Access to the facilities and payments are easily done using their App. Much better experience at SmartStop.

The facility is well-maintained, with wide hallways, good lighting, and excellent security features. I felt confident leaving my items there. The staff were helpful and professional, walking me through the rental process and answering all my questions clearly. The access hours are convenient, and I appreciated how easy it was to get in and out with the digital gate code. They also had plenty of carts available, which made moving things in and out a breeze. Pricing is competitive, and there were promotions available when I signed up—great value for the level of service and cleanliness. Whether you need short-term storage during a move or long-term space for extra belongings, I’d definitely recommend SmartStop in Mississauga.

Thank you Badr and Eshan for your help. You guys were amazing. I really appreciate your help. These guys were the most accommodating, kind individuals I have ever met ! Definitely 5 star candidates! Thanks for the pleasant experience at Smartstop!

We had such a great experience with this storage facility. Badr who helped us was awesome—he went above and beyond to assist us and made sure we understood everything. He made the whole process smooth and stress-free. Thank you for the excellent service

Eshan is friendly and easy to deal with. I would recommend their competitive price. Their deals are better than the others I checked out. Needed one today and he helped me out quickly.

I had a great experience with SmartShop Self Storage at 3136 Mavis Road. Eshan was incredibly helpful throughout the entire process. He went above and beyond to assist me, answered all my questions patiently, and even offered me a great discount on the storage unit. He’s very professional, friendly, and made everything super easy. Highly recommend this place if you’re looking for affordable and secure storage with excellent customer service!

Nick's customer service is incredible. I was iffy on using SmartStop because of bad experiences with other ethically priced storage facilities, but Nick's welcoming personality and confidence in the security of the storage unit put me at ease. So far I have had a positive experience. Thank you Nick

Needed some of my business items. This is what I was met with. I have the end unit. No help for days except $50 credit. District manager never bothered to contact me. The two people I dealt with working there were great. I understand alot of snow but the lack of communication from the district manager and help on how to gain access to the unit was zero.

I’ve been renting with them and I’m not sure what is going on but every single time I go there to grab stuff I keep finding rat droppings in my unit and the rats have eaten so many of my boxes. I’m currently looking at other places because nothing is being done about this

100% would recommend this storage facility. The staff was great, answered all my questions, and always did everything they could to help. I thought I would need the facility for max 6 months and ended up needing it for over a year, as well as rented 2 units. I was helped by Tania, Nick, and Alpha - they were all amazing!

Was easy booked online and next day met with helpful staff, got a complete tour of facility, they have carts to help you move your things and place is very clean. Longer open times would be nice. So far very satisfied

This was a great experience. Your representative Nick was very detailed and helpful. He answered all my questions, was very professional .

When I made the reservation they told me the due date is on December 12, but on 10th they called me and ask to register or it will be cancelled. I didn't have issue and TJ helped me nicely to confirm my registration and rental for 6 month and the rate will be fixed for that time. My experience with them so far wasn't bad and hope the problem with low reviews had been solved.

We had trouble exiting the gate that normally opens upon exiting. We waited thinking someone had to open it for us. The attendant on site looked at us through the window while we sat there for 5 mins trying to get the code to open the door. I understand it’s a security measure to get in but we were trying to leave. We parked the car a few minutes later to cancel our emptied locker at the office but the door was locked. The attendant was nowhere to be seen. Door was locked and we later saw her leave in her vehicle. This was at 12:45 pm so someone else should have been on duty. Now we will have to come back during hopefully their still open hours.

SmartStop self Storage is the best place in Mississauga. I have spoken to Mr. Nick he was The Best Person to deal with. I very happy to have Storage in that place. Thank you Nick for your excellent service.

The storage facility is always nice and clean and Nick and Tania are always to helpful , happy, smiling and always answering our questions. It’s pleasure to deal with such nice people…😊